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Associate Manager, Service Delivery EPM

Mumbai, MH
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  • Retail & Wholesale
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Job Details

Describe the primary responsibilities of the position in order of importance and identify % of time spent on that responsibility The job holder will have responsibility for ensuring that issues arising with the functioning and performance of the FiT, HFM and CMT systems are resolved in a timely mannerThe job holder is responsible for coordinating and liaising between end users and the support teams, both internal and external, to deliver resolutions to issues. The job holder is the key point of contact for users based in the Asia Pacific time zone but will also support the broader, global user base, picking up on-going issues as part of a follow-the-sun support model. QualificationsFUNCTIONAL/TECHNICAL EXPERTISEExtensive experience leading or supporting the EPM platform HFM, Planning, Reporting, and Master DataCOMPETENCIES/ABILITIES Strong Communication Skills, Verbal and WrittenAbility to work in a dynamic, time-pressured environmentAbility to work collaboratively across the broader EPM teamAbility to establish partnerships and build effective teams with internal and external partners Understanding of FR Reporting, Business Rules development, Essbase Calc Script development, Planning / Application web form developmentStrong working knowledge of the Finance function
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


ERP/CRM | Project Leader/ Project Manager
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