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Associate /Software Engineer Techline

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Job Details

Provide guidance, assistance, coordination and follow-up on client questions, resolves problems or malfunctions of systems applications, hardware and software.Handle routine problem calls and e-tickets.Take ownership and responsibility for multiple issues at the same timeDocument, track, interpret, evaluate and resolve inquiries pertaining to the functional operation of all installed hardware and software productsMay use support tools to troubleshoot and diagnose end user problemsMay coordinate new user access and systems setup with various support groupsMay perform tasks such as configuring printers, applications, email profiles, installing applications, maintaining workstation builds.Provide technical guidance and consults with vendors and other systems support units to identify and resolve client problemsFollow up on specific inquiries to ensure client satisfactionCoordinate with the end-user community, team members and various support groups when a major problem is suspectedShift requirements Willing to work in US Shifts.Holiday Requirements Based on projected call volumes, could be expected to work India holidays. Working on US holidays is handled on a rotational basis. Candidate DescriptionExcellent Knowledge of Windows XP/7 PC TroubleshootingKnowledge on Outlook, Blackberry, VPN, Mac, IPad, IPhone are preferredBehavioral AttributesEnglish language proficiency, both written and oralGood interpersonal skills
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Client Server | Software Engineer | System Administration
Applying for this job will take you to an external site


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