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Associate Systems Engineer - Print Operations

Chennai, TN
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  • Banking & Finance
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Job Details

Looking for a well-rounded and experienced engineer to join the existing team and support the File and Print Operations Services. The role requires Strong and Versatile experience in Windows Servers, Printer servers, Desktop Support & Engineering, Print Devices and Vendor Management.The qualified candidate must be adaptable and able to work in a fast-paced environment where learning new skills and understanding new system architectures quickly is a key to success. The job involves performing functions related to Print services and 24x7 support across Fidelity.Key responsibilities Collaboration Technologies (Social, Instance Messaging and AV platform)Provide L2 and L3 support for File and Print (Print Technologies and File shares)Clear understanding on Disaster Recovery ConceptAssess and research current implementations of the platform and determine the course of action required to enhance the Print and file TechnologiesWorking with the Product team on major infrastructure upgrades, understand to troubleshoot issues and to tune the environment for optimal performance and uptimeCollaborate with peers and participate in the ideation drive.Adhere to policies and procedure and look at opportunities to improve the customer service experienceCandidate DescriptionStrong Knowledge & Experience on Windows Print and Application ServersHands on Experience with Printers, Scanners & Fax Devices & related Hardware Components.Strong Experience with Remote Print Devices Management Tools (like WebJet Admin)Good Knowledge & Exposure on the latest Print Technologies (like Secure Printing, ePrint, HPAC)Experience in managing the Vendor and Print Support ContractsSolid Experience in Desktop & End-User SupportGood experience in ITIL processes like Incidents, Problem, Change ManagementExcellent communication skills Written & VerbalGood Scripting skills (PowerShell/Perl)Exposure towards Agile Methodologies Scrum/KanbanExperience in supporting 24/7 OperationsBehavioural attributesEnglish language proficiencyWilling to work in ShiftsExcellent communication and interpersonal skillsAbility to learn and adapt to new technologiesCreative, energetic, assertive hands-on professional who enjoys the challenge of change
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-4


Desktop Support | Software Engineer | System Administration
Applying for this job will take you to an external site


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