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ASST Maanager

Bengaluru, KA
Job Code:
  • Auto Industry
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Job Details

Identifying the Training Needs for the Subscribers (Drivers) & design programs based on the Training needs identified including programs on -New Induction Training, Refresher Courses, and Quality Standards Training & Customer Service.2. To support in streamlining Subscriber Training Processes and have a robust Quality Training Processes ensure to meet all Training Operational Deliverables on time.3. To support for driving the Training Calendar for Subscriber Development and ensure all Subscribers undergo timely Training as per the Certification Specifications & Calendar set.4. To identify quality external agencies for delivery of the Training at optimal cost & ensure their service Delivery as per set parameters & quality expected.5. To track post Training effectiveness on Subscribers.6. To prepare Training MIS/ Analysis & Metrics to report on trends depicted in the processes and systems implemented and highlight issuesKey Deliverables1. Execute Subscriber Training Processes & Systems2. To assist in Training Need Analysis3. To support & assist in execution of Training Programs ( related to Developmental, Behavioral, Induction, Refresher, SOP/Process )4. Training Metrics & Analysis & Evaluation of Training Programs5. Track Post Training Evaluation of Subscribers.Knowledge, Skills, Abilities required to successfully perform the job1. Good Conceptual Knowledge of Training Blue Collared employees.2. Analytical Skills & Go Getter Ability3. Handled factory workers or worked for large fleet operations, large logistics companies.4. Good communication skills & interpersonal skills for dealing with this Blue Collared Workforce as well as driver vendor organizations.5. Kannada Language.Internal / External Interactions -Both HIGH / MEDIUM / LOWInternal- Mgr-ST , ST Team, Subscriber Management, Facilitation & Fleet Management., Finance , ITExternal- Subscribers & Training AgenciesExperience required [in years]5-6 yrs (Experience of Training Blue Collared employees and /or Experience with large Blue Collared Employee organization.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Sc. (Science)

Experience: 6-10


Any Process - Both BPO Type | Shift Supervision | Telemarketing | Training
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