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Asst. Manager - Installation and Customer Service

Gurgaon, HR
Job Code:
  • Manufacturing & Production
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Job Details

Responsible for customers satisfaction by providing anon time and hassle free installation and service to both retail and project customers. Co-ordinate with the customers, sales and assembly unit team for the order executions. Set the systems and process for retail and project installation.Need to manage and mentor the team.Need to maintain the daily report, weekly report and Monthly MIS for shower door order executions.SPECIFIC RESPONSIBILITIESManage the field executions of various products such as shower door, Vanities, Modular kitchen etc.Manage the team 10 members to provide the installations and customer service.Create SOPs for installations of each product and ensure that has been followed at the field.Create installation process for the execution of project and retail orders.Check the quality of installations at site and ensure thatthe installations done are as per the standards defined. Execution of survey and measurement as per the order inflow and customer requirement.Co-ordination with the customers and factory team to have a smooth order execution.Daily and weekly report on order execution to line manager.Responsible to prepare Monthly MIS.Responsible to train the team (Technicians and helpers) on product and customer handling.Responsible to provide the feedback on the product issues to engineering team for improvements.EDUCATION AND EXPERIENCE REQUIREMENTSEducation required Diploma/B.Tech (Preferred Civil/ Mechanical) .PMP Certification preferred.Experience requiredAt least 8-10 years of relevant experience in installations of shower door, Glass Facades, Aluminium windows, Modular Kitchens, Wooden Floors and any other allied building material industry.Knowledge / Skill requiredGood customer Handling &communication skills.Project ManagementAbility to lead the big team.Team Building & MentoringProficiency in both written and spoken English is required.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-10


Mechanical | Project Management
Applying for this job will take you to an external site


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