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Asst. Manager Security Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

ResponsibilitiesOperations ManagementRun day to day Security Operation Center Business as Usual (BAU) functions on 24*7 basisHandle all areas of SOC operations/delivery including incident, problem and change managment as per ITIL frameworkHandle complex esclations and provide support to Shift leads and other SOC resourcesObserve ticket queue and participate in Severity 1 and Severity 2 tickets and lead from frontFocus on incident reduction activities and assit in creating of Service improvement program for key accountsBe a Account SPOC(Single Point of Contact ) for large accountsEnsure Asset complaince activities such as keeping track of licensing, support contractsProactively Identify risk , vulnerabilities for different security vendor Specific technologiesProvide weekly and monthly performance reports and measurement matrixIdentify challenging assignments and project and Excuete them alongwith BAUSOC tools Management and administration supportGet things done in a complex, multilevel organizationMaintains and develops SOC process, policies and procedures as requiredDesign and executes security operations processes, identify and measure critical security operations metrics, and continualy improve the efficiency and effectiveness of the security operations function.People ManagementOversee the management of resources on Security Operations teamPlan and Manage Monthy Shift roasterReview the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling)Mentor and conduct training programsIdentify and develop high potential employees in order to build operational bench strength and excellenceCreates and presents annual evaluations, performance development plans, KRAConduct weekly meeting with the team and Conveys clear expectationsFosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstaclesPre-RequisitesIndepth handson experience in handling 24*7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environmentHigh level of skills in areas of Network Security Services and Solutions and managing large globally distributed clientsHandled multi Vendor / platform Security technologies including Firewall , IPS, VPN, Proxies and supporting more than 500+ security devicesHandson experience Cisco,Juniper, Palo Alto, Blucoat, F5 Security technologiesIn touch with latest security threats vulnerabilities to IT environmentFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Ability to work days, evenings, and weekends as required; 24 7 support in rotating shiftsAnalytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.Lead the team from front and be an exampleExceptional documentation and communication skills.MS Office proficiency.RequirementsBE and / or Postgraduate qualificationsMinimum 8-10 years experienceCCNA,CCSA/SE,CCSP,JNCIS-SEC,JNCIS-FWV,JNCIS-SSL, CheckpointITIL , CISSP, CEH, ISO27000 LA certification will be beneficial
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-10


Hardware Design | Network Planning | Security
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