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Asst Officer, Fraud Risk Mgmt

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy for the country.Work with Line Function , Fraud Risk Management and other stakeholders in the country for smooth functioning of Fraud risk management processes and activities.Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Manage the outsourced Vendor to achieve quality performance and to meet agreed service standards.To ensure effective fraud risk management within the assigned business unit with an emphasis on the comprehensive identification and effective mitigation of significant fraud risk exposures.To align fraud risk practices with prevailing Group or business standards.To maintain the balance of risk and control, enabling business growth within accepted operational risk tolerances Key Roles and ResponsibilitiesRESPONSIBILITIESStrategy Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. Work with Line Function, Fraud Risk Management to implement the Fraud Risk strategy and infrastructure for the country for channels and products within Retail Clients segment. Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses and ensure timely recovery of fraud related claims. Develop and implement processes for improving the quality of sourcing in the region. Conduct sampling of applications, investigation into suspect fraud applications. Develop and manage a full fledged Management information system to identify fraud trends Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions, Provide System and information support to all regions Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation Deploy the strategies across products and channels Ensure the cost budget in Fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country Ensure the fraud risk management team achieves expense and loss budget targetsProcesses Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management. Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks. Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees Implement the Operational Risk Framework and monitor the operational risk metrics to identify potential control weaknesses. Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Ensure effective recovery tracking process in place Follow rigorous expense management discipline and enhance capacity planning, forecasting and cost reporting processes Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk. Ensure adherence to the Groups approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Banking -General | Personal/ Retail Banking | Relationship Mgmt | Risk/Credit/Economic Analyst
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