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AVP/ VP - Production Support lead, ESB

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

General description? Acts a main point of contact for day to day business matters related to production support systems at the bank for API Banking program.? Coordinates delivery of services, tools and processes in the area of Core Production process governance, process and quality assurance. Reports to the head of program.AccountabilitiesProcesses and service delivery? Establish and nurture relationships with clients and other stakeholders for effective communication and expansion of existing operational capabilities.? Develop and implement mid-term tactical plans and implementation projects for new business pipeline, manage order pipeline on a project basis and sign-off takeover into operation documentation with process owners.? Operationally manage critical situations and solve escalations to provide seamless operation and effective service to clients; participate in the MoD processes and on-call shifts.Quality assurance? Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA.? Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.? Coordinate and control activities within assigned unit to deliver Quality KPIs and relevant customer satisfaction expectations.People? Motivate and develop people in own team to be able to deliver better quality and fulfill expectation of employees.? Actively steer capacity of the assigned organizational unit in terms of optimizing human resources in order to guarantee quality of results, SLA fulfillment and effective operation
Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-10


Product Development | Production Management | Safety/ Health
Applying for this job will take you to an external site


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