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Big Data Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

YOUR PARTProvide resolutions and/ or Workaround to customer queries/ issue as appropriateEnsure that Service Level Agreements are met for each assigned incidentReproduce customer issues for diagnosis/ further analysis, passing acknowledged Service errors to Engineering team for fixing and QAComplete Ownership Track Support issues through to closure upon complete agreement with Customers at all timesWilling to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demandsVisit Customers when neededBe involved in Knowledge Sharing (Knowledge Base Articles, Documentation, Forums, Blogs, etc...)Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellenceMUST HAVE3-8 years of experience in Technical/ Application SupportBachelors Degree in Computer Science or Equivalent.Excellent written and verbal communication skillsAbility to read and write SQL - and understanding of one of Relational Databases such as MySQL, Oracle, Postgres, SQL ServerComfortable with Linux with ability to write small scripts in Bash/Python. Ability to grapple with log files and unix processesAbility to learn complex new things quicklyOccasional involvement in support over weekends/ early/ late shifts (6AM-10PM window at worst - working remotely)Be a team player with an ability to work under pressure with good time management skillsGOOD TO HAVEKnowledge of Java/PythonKnowledge of AWS and related concepts like EC2, S3, ELB, VPC etc.Experience with Hadoop/Hive and/or related technologies like Cassandra etc.Experience supporting multi-tiered applications
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Application Programming | Software Engineer | Systems Programming
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