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Billing Associate III

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Scope General Senior level job with considerable work experience Has developed specialized skills or is multi-skilled through job-related training Completes a variety of atypical assignments May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions Completes work with a limited degree of supervision Acts as an informal resource for colleagues with less experience May lead a team in the performance of a variety of tasks that are generally routine May have specialized external certification (technical roles)Primary Responsibilities Read and comprehend departmental policies and procedures Researches & resolved billing issues in a timely manner Actively participate in the resolution of complex billing related inquiries, negotiating with customer to facilitate timely resolution and prompt payment. Identifies and recommends improvements to billing systems, policies & procedures Support new billing offerings ensuring compliance in preparation of entry into (appropriate regional system). Assists with / leads special projects as required Performs other duties as assigned by supervisor / managerCandidate Education Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels with emphasis in Finance or AccountingCandidate Background Preferred Customer Facing or Billing or Administration background Preferred Communication skills - ability to convey information clearly to peers, supervisors, customers. Preferred Analytical thinking and problem resolution skills. Minimum Excellent interpersonal and customer care skills. Must be able to build positive, productive relationships with customers, value chain partners and team members Minimum Proficient in Excel and preparation of Spreadsheets and reconciliations. Minimum Numerate; demonstrated ability to calculate figures and amounts such as discounts, interest and percentages Minimum Able to work on own initiative managing workloads with constantly changing priorities. Organization and planning skills essential.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Back-end/Transactions Processing | Blended Process - Both BPO Type
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