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BSA - Application Support On Linux

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  • IT
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Job Role - The Technical Support Analyst provides technical support for BMC products and relatedsoftware products. Job scope includes, troubleshooting and solving issues of moderate to complex scoperelated to Bladelogic Server Automation product and integrations. Collaborate with other engineers todrive to issues to resolution.Key Responsibilities / AccountabilitiesRespond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in acourteous and professional manner that inspires confidence in your ability to troubleshoot andresolve issuesAct as knowledge champion helping improve the quality of Knowledge Base.Utilize the internal BMC systems during the technical support process and find new, innovativeways to make the process more efficient.Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module,solution knowledge, or other experience.Positively impacting high value account(s) / customers through working on critical issues.Identifies areas of business improvements and thus solving them with minimum directionShares knowledge as a process, mentors team members and invests time in helping the wholeteam perform betterCore SkillsBachelors Degree (BE/B.Tech/BCA/MCA/B.Sc) with 5-7 years of hands-on experience in IT.Minimum of 4+ years working directly on Technical Support Role.Mandatory skills required on Unix/Linux System security, Provisioning, Patching, LDAP, UserManagement, Volume ManagementBasic Networking Concept, Shell Scripting.Added Advantageo Database (Basics of PL SQL, DB-log analysis, system activity report, etc)o Windows Administrationo Virtualization (VM Hypervisors, template based provisioning, VM administration)Hands-on experience of troubleshooting on operating systems.Excellent Communication skills
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-12


Application Programming | Business/Systems Analysis | Network Administration | System Administration
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