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Business Analyst I

Mumbai, MH
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  • Banking & Finance
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Job Details

The Business Analyst I role is in the Management Information Systems team within the Analytics division of the CCB Reporting & Analytics COE that undertakes Text, Voice and Ad Hoc Analytics work. The Analyst will work all levels of management and other analysts on a daily basis to perform their job duties. The role will also be involved in the creation, delivery and maintenance of Executive and Operational level analysis.The candidate will be expected toPerform in depth analysis to resolve a business problem by employing the appropriate tools available in the enterprise.Extract reports/ data, analyze and provide recommendations for the project undertakenTuning/ discovery of existing/ new taxonomy within text & voice includes Call Listening into Customer Service Operations.Identify new opportunities to bring new process improvements.Communicate data findings through engaging stories that are easy to understandQuickly assesses the big picture in complex situations and identify what is criticalRoutinely make decisions for best course of action and to drive process solutions.Build solid business cases that justify business decision making. The candidates are expected to quantify the impact of analysis/ recommendations.Support internal and external processes and workflows, suggest improvements based on data analysis and provide insights into the enterprise operations.Qualifications * The candidate should have 6 - 8 years of relevant experience in Analytics. * Bachelors or advanced degree in Business, Mathematics, Computer Science or related field and trainings in advanced data analysis. * Experience working with the US Retail/ Credit Card/ Mortgage market is a plus. Operations/ Customer Service experience is a plus. * Experience of working with International Partners in an Offshore and Onshore model is a plus.Skills NeededAnalytical Skills * Strong statistical concepts and ad hoc analytics experience is a must. Modeling & forecasting experience is desired and will be a differentiator * Strong Analytical & Problem Solving Skills * Ability to understand complex business problems and translate processes improvements into financial impactsData/ Domain Skills * Experience in the Operational Analytics/ Contact Center Analytics domain is preferred * The candidate should have demonstrated the ability to understand the Voice of the customer (VOC) and translate that into process improvements * Strong English including knowledge of Phonetics. Knowledge of Spanish is desired and good to haveTools * Any exposure to either a Voice Analytics tool such as NICE or a Text Analytics tool such as SAS E-Miner/ R or ad hoc analysis tools such as Tableau or Clickfox is a must * Strong knowledge of SAS & SQL is required. Ability to extract data from various source systems and stage them in a SAS dataset or SQL Server database is desired * Advanced Knowledge of MS Excel (Expertise in the use of Pivots, complex formulae, lookups etc.) is must have.Soft Skills * The candidate must possess the art of using data to tell the story through tools like PowerPoint of what's going on in the business/process. * Strong Communication skills are a must. The candidate should have the ability to work across Management Levels and communicate clearly with peers, supervisors and all other stakeholders proactively. * Natural Curiosity is an important trait to succeed in this job. Ability to work in a fast paced, dynamic environment
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 6-8


Business/Systems Analysis | Data Warehousing | Database Administration (DBA)
Applying for this job will take you to an external site


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