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Business Leader - Production Support (Banking & Payments)

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  • Banking & Finance
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Job Details

Position with advanced understanding and knowledge of the Processing Operations and Support area with solid knowledge of required services. Provide management direction to team and recommend strategic direction based on established policy. Assure established operations interfaces with MasterCard s electronic payment processing systems are compliant with MasterCard s global product rules and specifications. Recommend and implement policy changes. Lead and manage staff with responsibility for staffing, training, objective setting and ensuring goals and objectives are met by the team.\n\nRole\nLead and motivate a team of Network Operations Specialists following corporate Human Resources policies and standards.\nDefine and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis. \nLead, coach and mentor team members on various functions. \nExecute corporate global MasterCard strategy with focus on processing operations via adequate strategy translations. \nContribute to definition of Service Level Agreements / Operations Level Agreements between the global Processing Operations department and other processing and operations support teams throughout MasterCard. \nEnsure audit compliance of activities and work standards of team. \nResponsible for team adherence to standard Operations metrics and SLA s. \nPerform strategic planning; financial planning; administration and management of department. \nManage effort within approved manpower and budget guidelines, coordinating multiple project efforts. \nProvide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary.\nEnsure 24 by 7 by 365 processing, data, and network availability across a multi-platform data center environment.\n\n\nAll About You\n\n Bachelor s degree in Business, Information Technology, Computer Science or equivalent work experience. \n Strong payment transaction processing and industry business principles knowledge. \n Strong understanding of MasterCard s payment processing systems, formats and associated customer host operating services and principles. \n Strong understanding of the full transaction lifecycle for payment brands\n 12-15 years experience in Payments / Banking domain, having worked in Operations / Support environment.\n Ability to interact well with the customer, Sr. and Executive management \n Strong verbal and written communication skills \n Ability to drive change in a technical work environment \n Ability to coordinate processing theory /principles with business impact \n Ability to lead matrix organizations and cross functional teams \n Excellent time management skills \n Excellent coaching, mentoring, and team building skills.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 12-15


Application Programming | Business/Systems Analysis | Database Administration (DBA) | Quality Assurance/Testing
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