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Business Operations Manager, Customer Care Center


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
15-11-2016
Job Code:
58289210
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Providing recommendations during implementation of process improvement, automation and other special projectsCoordinating with Finance and Corporate Strategy on budgeting, forecasting and scorecard development.Working and supporting the business leaders on projects initiated by the company and CEO's officeCollaborating with Six Sigma and Human Resources to develop work force management solutions such as incentive compensation plans, staffing models, capacity planning and schedule adherence systems;Leading organization's BOP efforts and Quality effortsDeveloping monitoring and reporting capability to effectively track the performance of each functional area.Developing decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.Key Result AreasReal time communication of project updates and timely completion of projects.Accurate and timely reporting to Operations, Senior Management and customers.QualificationsFull time Management graduate from a top B school (IIM, XLRI, ISB only).Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.Excellent in Microsoft Office applications.Proficiency in data base management system (Microsoft Access or SQL).Ability to analyze data statistically and provide meaningful and relevant summary.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5

Requirements

Administration | Office Management & Coordination
Applying for this job will take you to an external site

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