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Business Process Analyst 2

Bengaluru, KA
Job Code:
  • IT
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Job Details

Job duties include Review backlog regularly and take ownership of open service orders to set up related agreementsas per defined process within SLA (Service Level Agreement)Maintain accurate order tracking filesProcure, maintain & make available, data and associated reports on orders & agreements to the management periodically Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)Support global & theatre contracts team whenever requiredBuild and strengthen relationships with customers through effective administration & monitoring of agreements and performanceRecommend and implement procedures to improve process practices, techniques & efficiencyDrive & perform regular quality checksActively participate in team meetingsAssist theatre team leader in terms of work assignment and ad hoc tasks Technical competencies requiredGraduate with 3+ years of experience preferably in a customer support teamExperience in service agreement and/or order administration will be an advantageExcellent oral and written communication skillsLiteracy in various PC applications & Microsoft office tools is a mustProficient in MS Excel and have a willingness to build on existing skills and learn new applicationsExperience in SAP will be a clear benefitProactive in nature & take initiativesPossess good understanding of business processesWork in a fast paced environment and comply with tight deadlines.Successful record of communicating with internal and external customersStrong problem identification/analysis and solving skillsDemonstrated process improvementsSkills RequiredGood interpersonal skillsGood organisational skillsAttention to detailAbility to consistently meet deadlines without close supervision and management follow upAbility to multi-taskFlexible (should be willing to work extra hours/weekends during quarter ends)DependableGoal orientedAbility to adapt to changeAbility to perform repetitive tasks of high volumes with high quality output
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Business Analysis | Business Process Reengineering | Corporate Planning/Strategy
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