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Business Services Snr Manager-Support


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
15-11-2016
Job Code:
58295029
Categories:
  • IT
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Job Details

Advanced Customer Services (ACS) Territory Manager (TM) responsible for all aspects of the business, including customer satisfaction, employee development (TAMs and SDMs), team morale and performance, optimizing the overall operation of the business, and attending to all administrative operational duties.Manages designated territory. Ensures appropriate account plans and delivery plans are established, managed, updated, and reviewed for all customers and contracts within assigned territory. Works collaboratively with account managers, the Enterprise CSM/CSD, ACS partner teams, and the FSR to ensure optimal operation to meet revenue, margin, utilization, retention and other key business goals. Responsible for managing costs, optimizing revenue generation, maximizing utilization, accurate time entry and TandM forecasting, complying with all business practices/policies and norms, ensuring within-scope delivery, achieving expected customer satisfaction, obtaining contract renewal/retention, managing resource assignments, conducting account planning sessions, ensuring complete delivery plans, and promoting periodic value-based account reviews. Translates departmental goals into performance objectives for his team and works collaboratively with the extended account team to ensure that departmental and individual goals are achieved. Measures progress against the overall territory plan while routinely coaching account managers to maximize performance.Demonstrate competency and experience in the following five key areas 1) strong administrative and organizational skills, 2) advanced business acumen and knowledge of business terminology, 3) experience managing staff 4) knowledge of ACS services or similar experience managing professional services, and 5) effective customer and account management expertise. Good working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews, solid background in Professional Services, Account Management, Project Management, IT Management, Customer Support, and Enterprise Software Deployments. PMP and basic ITIL Certification is desirable. Demonstrates strong interpersonal skills and soft-skills, extensive customer face-to-face experience at senior or executive levels, relationship building skills, both internal and external (with the customer). Able to manage and control activities in multi-functional areas of sections and ensures appropriate operational planning is effectively executed to meet Corporate business needs.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-6

Requirements

Administration
Applying for this job will take you to an external site

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