Sign In
 [New User? Sign Up]
Mobile Version

Business Support Specialist

Gurgaon, HR
Job Code:
  • Manufacturing & Production
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Primary internal and external contacts with whom position interacts on a regular and recurring basis, and purpose/nature of the contact Contact Title Purpose/Nature Business Stakeholders Internal Stakeholders Service Contract bookings and amendments Invoicing & Credit and Rebill Requisitions New Order Bookings and Change order TimesheetsKNOWLEDGE, SKILLS AND ABILITIES Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this position.Education level and/or relevant experience(s) B.Com /B.A. (No PG / MBA / BE) Customer service background results driven Minimum 2 years, preferably in SAP / ePSF & Field Citrix Expert user of Microsoft Access and Microsoft Excel Experience in working in a team to achieve common goals and SLA S Support Regional HBS business on SAP transactions and reporting. Knowledge and skills (general and technical) High Orientation towards Customer Service culture Strong written and verbal communication in English Proactive thinker and ability to forward plan Target driven and enjoys working in a competitive environment Is a team player that is able to share best practices and develop new standards Ability to follow business processes and tasks Ability to organize multiple tasks simultaneously Behavior Competencies Building Business Partnerships - Using appropriate interpersonal styles and communication methods to work with business partners (eg peers, other departments or units, customer s, etc.) to meet mutual goals and objectives. Communication - Expressing ideas effectively in individual and group situations (including non verbal communication); adjusting language or terminology to the characteristics and needs of the audience. Individual Leadership/Influencing - Using appropriate interpersonal styles and methods to inspire and guide individuals towards goal achievement; modifying behaviour to accommodate tasks, situations and individuals involved. Information Monitoring - Setting up ongoing procedures for collection and review of information necessary for the Program; taking into consideration the skills, knowledge and experience of the responsible individuals Results Orientation - Indicating through actions and decisions a sense of importance to get the job done; focusing on the most important things; being impatient with obstacles and lack of movement; taking action to overcome obstacles and seek solutions. Quality Orientation/Attention to Detail - Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time. HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge Other requirements (licenses, certifications, specialized training, physical or mental abilities required) Flexible to travel Flexible to work different time zones and shifts Flexible to work to different Holiday CalendarsGOALS Indicate 3 to 5 goals for this position. Achieve 100% compliance across the administration team Metric Monthly metric pack Achieve monthly MOR targets Metric Monthly financial / MOR reports Achieve no more than 10% in sickness / General Leave across administration Metric Monthly Attendance Tracker Achieve 100% skill enhancement plans (Soft / TNI / HOS) Metric 100% on time achievement of planned skill enhancement for the team members and self
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Training | Voice Process - Both BPO Type
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News