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Campus Quality Manager


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
08-11-2016
Job Code:
58227352
Categories:
  • Manufacturing & Production
Applying for this job will take you to an external site
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Job Details

. Interact with all the key customers on a periodic basis to understand their requirements / complaints for improving the overall quality image of the company.2. Monitor all the open quality issues for each customer and ensure timely closure of the same. 3. Record and maintain the list of customer complaints and ensure timely initial and final responses in the specified formats.4. Track and monitor the customer returns ; Plan for reduction of the same over a period of time.5. Plan and visit customers proactively to maintain a close relationship with them.6. Coordinate with the customers during the customer audits and ensure all the actions pertaining to the audit findings are satisfactorily implemented in the shop floor. 7. Monitor and track the customer quality indicators ; Ensure proper communication of the customer voice to the personnel inside the plant.8.To identify the top projects for quality improvement.9.To gather data and analyse with the help of QC tools 10.To facilitate and involve all the cross functional team members to contribute their ideas to arrive at the countermeasures.11.To verify and validate the effectiveness of the countermeasures.12.To plan for horizontal deployment of actions and to sustain the improvement made.13.Plan and implement process audits and ensure timely feedback is given to Production / MEG team.14.Plan and conduct periodic product audits as per the plan and to highlight the product discrepancies if any.15.To initiate continual improvement activities in all areas.16.To foster the spirit of making Kaizens and getting the benefits on a daily basis.17.To encourage personnel to contribute suggestions/ ideas and institute a reward scheme for the best suggestions.18.To work on reducing the variability of the processes w.r.t specific parameters and to constantly improve the capability.19.To identify potential areas for making mistake proofing methods in the processes to prevent.20.To introduce the concept of Internal customers and ensure a proper interaction and communication between the internal suppliers and internal customers Graphs , Alerts , trends,etc21.To ensure adequate training is imparted to all quality personnel on the basics of problem solving and QC tools.Quality Management Systems & Certification 1. To establish process needs for QMS.2. Implement and maintain QMS procedures.3. Report to top management on the performance of QMS4. Identify and recommend need for improvement in QMS5. To promote the awareness of customer requirements throughout the organization6. To liaise with externals agencies on QMS activities.7. To plan and conduct internal audits8. To qualify internal auditors9. To communicate MRM outputs to all concerned and follow up the actions proposed in MRM.10. To project to the management areas for improvements and areas of weaknesses.11. To motivate the Audi tees.12. To carry out process audit activity as per checklist.13. To project to the management areas for improvements and areas of weaknesses in manufacturing processes.14. To identify and evaluate the adequacy and effectiveness of the manufacturing process.15. Coordinating with Certification Agencies and Conducting the Certification and Surveillance Audits.16. Making all the arrangements for the Audits.17. Preparing the action plans for the Non Conformance along with the concern depts and submitting to the Certification agencies.18. Implementing the action plans for the Non Conformance and monitoring the effectiveness of the same.19. Coordinating for all the customer audits. Customer Satisfaction1. Make sure Customer line not stopped due to any quality issues.2. Attending all the Quality issues at the customer end at top priority.3. Sort-out all the Quality issues at Customer End and ensure customer satisfaction.4. Convey all the Quality issues at Customer End to plant peoples and initiating the action plans.5. Interact with all the key customers on a periodic basis to understand their requirements / complaints for improving the Overall quality image of the company.6. Monitor all the open quality issues for each customer and ensure timely closure of the same in co- ordination with the plant.7. Record and maintain the list of customer complaints and ensure timely initial and final responses in the specified formats in co- ordination with the plant.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6

Requirements

Quality Assurance | Quality Control | Quality Inspection | Total Quality Management
Applying for this job will take you to an external site

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