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Capacity Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

Activities Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance. Functionally report effectiveness of Capacity Management process to the Account Process Lead / Regional Process Lead. Ensure the performance and capacity criteria of standard service levels are met. Ensure performance requirements of new IT services can be met by determining the capacity requirements from the functional design. Evaluate the impact of proposed changes on the capacity design and plan. Act as escalation point for Capacity Management issues. Ensure capacity requirements are met and to improve the performance level within cost constraints. Champion recommendations for tuning, and present the recommendations to IT management customers on the design and use of systems to help ensure optimum use is made of all hardware and operating software components. Champion recommendations for resolution to performance problems. Recommend to IT management when to employ demand management techniques (to dampen user demands on the systems). Ensure Capacity Management Service Level Agreements (SLA s) are met. Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead.Meeting Requirements Quarterly review of Capacity Plan. Recommend monthly review of Capacity Plan.Reporting Requirements Produce a capacity design and plan discussing the ability of the IT infrastructure to Meet the performance and capacity requirements of the business.Qualifications1.1.1. Qualifications & skills University or college degree in Computer Science, IT, IS or equivalent academic or on-the-job experience. Overall 6 to 8 years of IT Industry experience with at least four years of relevant industry experience. Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe. Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions.. Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. Preferred ITIL Masters/Expert certification by recognized bodies (ISEB/EXIN). Should have a high level knowledge on one or more IT related technologies such as Servers and systems, backup and storage, Networks etc. Should have worked hands-on on couple of technologies for at least 3-4 years. Should have sound knowledge on any of the performance and capacity management and monitoring tool sets. Process Tool(s) Understanding or knowledge of tools supporting the process (such as OVSC, OVSD, SM 7 or any other workflow management tool). Process & Quality Management the act of planning and monitoring the performance of a process. Continuous Improvement understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements. Data Analysis transforming data to extracting information and draw conclusions. Risk Management identification and management or mitigation of risks. Service Portfolio Knowledge. Good in Escalation Management and Focus in operational efficiency. Excellent communication skills Ability to effectively interact with people at all levels worldwide. Fluent English language skills. Excellent communicator in both spoken / written English including explaining technical concepts in non-technical client facing language. Excellent presentation and customer facing skills. Team player Ability to effectively interact with people at all levels worldwide. Good in organizing meetings and driving the meetings. Good in data and metric analysis and report generation. Ability to work effectively in diverse, foreign, and multi-cultural environments. Manages end to end Capacity Management Execution for a given account or a set of accounts assigned. Drives process efficiency and improvements. Sticks to agreed deadlines for deliverables. Attends conference calls and able to work in EMEA/AMS time-zone when necessary.The ones marked in Green are primary mandatory requirements and ones marked in yellow are secondary required skills/experience.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 6-10


Configuration/Release Mgmt | Network Administration | Quality Assurance/Testing | System Administration
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