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Central Support Services Team Leader

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  • Banking & Finance
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Job Details

Key Accountabilities Have a strong understanding of regulatory environment and be aware of recent regulatory changes applicable for OTC market Strong understanding of various RBI guidelines, FEDAI circulars, FEMA notifications from time to time and execute relevant trade regulatory reporting Provide independent oversight over the status of the control environment for the unit responsible for FX Settlements Act as subject matter expert and go to point of contact for the desk and escalation on settlement issues Facilitate resolution of potential failed settlements Providing good customer service and communicating with clients, trade support or front office and respond promptly to queries. Queries should be resolved in a timely manner, assisting areas of the bank/or clients Root cause analysis and escalation are required to manage control within our business Daily reconciliations need to be completed between key FOBO systems, analysing and de-escalating any false breaks; according to the procedures laid-out for each process Clearance of breaks on key trade integrity reconciliations Analysts are expected to escalate issues to management as they arise Contribution to process improvement and understanding logic/completeness of controls is expected Daily production of key metrics for Global Rates Operations; covering all KRIs (Key Risk Indicators), such as aged breaks on FOBO (Front Office versus Back Office) reconciliations Daily Reporting showcases the importance of the controls we perform and provides a performance indicator/health check as to the control environment Analysts need to both understand the metrics and question the respective numbers prior to communication being delivered Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Requirements for Senior Analyst FX SettlementsDiploma in Banking and Finance / Accountancy Relevant experience managing a team of minimum 3 staff in the FX /MM/NDF Settlement process or equivalent Excellent command of the English language with strong written and verbal communication skills and be able to communicate effectively across all levels. Ability to communicate and build strong relationships with Clients, Infrastructure and Front Office stakeholder Flexible and professional under pressure, the role holder will have strong interpersonal skills, commitment and focus on succeeding in a challenging environment Work accurately to deadlines and committed to proactively seeking new and innovative customer focused solutions Ability to identify risk in any process and ensuring that effective controls are designed Strong analytical skills and detail orientated Understand the concept of FX settlements mode (i.e. CLS, gross and net-settlements) Detail-oriented with the ability to multi-task, prioritize work assignments, communicate effectively with internal staff and clients Good numerical skills and a positive can do attitude combined with strong attention to detail and an awareness of current market issues Strong focus on risk and controls Flexible attitude to hours Good service/client orientationThe ability to contribute and challenge within a team to improve performance will be essential, along with the ability to communicate with peers and senior members of the team Prior experience of producing high-quality data in a variety of formats Proven ability to build relationships and to learn new processes and workflows quickly Good analytical skills, as well as strong attention to detail Strong Excel (VBA preferred) and MS Office skills Proactive approach to problem solving and process improvement Deals with performance issues in a direct and timely manner; makes difficult decisions when necessary Ability to work under pressure and multi-taskKey specific accountabilitiesTeam Management Team development through coaching and mentoringEnabling direct reports to achieve their stated objectives Recruitment and performance managementOptimum utilization of direct reports Addressing issues by adhering to Barclays policies and proceduresService Delivery Delivering services at agreed levelsEnhancing service stability and availability Identifying and implementing service improvement initiativesIntegrating new services/products/businesses under CSS Operations ManagementHandling CSS operations Managing chases and escalationsAssisting staff on complex issues Liaising with Service desk, site support and technology support teamsProactive collaboration on business critical issues Stakeholder management and leadership The candidate will be responsible for delivering services as per agreement Will be responsible for handling management escalations in timely manner.Close liaison with Site Support, Help desk and other support teams. Decision making and problem solving.Should be able to collaborate with Service Manager and stakeholders to resolve outstanding issues.Maintaining Service Levels by critically analysing the problems and prompt decision making. Should be able to handle Service Improvement and operational tasks independently.Risk and Control All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy StandardsYour Skills and Qualifications will include Qualification/KnowledgeDiploma in IT. Bachelor s degree or higher in a relevant discipline is preferred.Applying Lean & Agile methodologies ITIL certified and working knowledgeInformation security concepts and application Experience RequiredExcellent End User Support experience with good experience in team and operations management. The candidate should have hands-on experience in implementing service improvement initiatives. Prior experience in global financial organization as people manager is preferred. Skills/KnowledgeMentoring and coaching direct report. Should be able to manage team of 10 analysts and enable them to perform at optimum performance level. Should have good communication, interpersonal and customer support skill. Should be able to deliver services as per agreed SLAAbility to work under pressure in a demanding and highly visible environment without constant guidance. Should be a team player and able to take ownership of escalated matters. Should be able to manage operations independentlyShould be able to interpret and apply information Security and regulatory policies related to the area of responsibility. Should be discharging responsibilities as per prevailing processes and procedures. Should have prior experience in implementing service improvement initiatives in global organization.Working knowledge of incident management tools like Service-Now, Remedy etc. Fault analysis and resolution of Windows 7/XP issues.Good understanding of Virtualisation technologies like VMware, Citrix etc. Messaging issues related to Outlook, E-Vault, Blackberry, office communicator, bChat etc. Remote Access and Good For Enterprise technologies. Ability to converge with ongoing changes in shortest possible time.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-7


Application Programming | Database Administration (DBA) | System Administration
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