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Change Administrator - Video Support

Bengaluru, KA
Job Code:
  • IT
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Job Details

Major Duties & ResponsibilitiesAdministration of Change Management process.Production, validation and publication of standard reporting decks.Logging, validation and progression of Changes (CHMs), and where needed rejection.Preparation of TAM and CAB packs.Production and publication of internal Change reports.Ensuring all KPI s, OLAs and SLA s, are adhered to to drive a best in class Service.Act as Change subject Matter Expert in India VCDOTimely coordination, and escalation of Emergency Changes.Ensure escalation process is followed and appropriately triggered for all appropriate issues.Lead by example in maintaining Dimension Data and service standards.Timely production of Reports.High accuracy of Reports produced.Timely Change life cycle.Successful adherence to Change Management in the India VCDO.Zero unmanaged Changes. Ensuring that appropriate risk and impact assessment has been completed to minimise risk and outage toclients and the business.Suitable notice and consideration has been made to ensure staffing is available to support scheduled changes.Compliance and adherence to VNOC, SMSO, and client Change processes.Resolution of Tasks within VNOC OLA s/SLAs. Experience RequiredGreat command of English spoken and written.Excellent interpersonal, customer service and communication skillsHigh level of organisational and planning abilityExperience with industry standard ticketing toolsInfluencing and negotiation skillsAdaptability and flexibilityAdministrative skillsAttention to detailStrong IT skills (excel, word, power point)The ability to think on your feet and make a quick decisionITIL Service Management accreditation or demonstrate equivalent experience.Ability to review and interrogate data for irregularitiesOther RequirementsAn understanding of Global Managed Video Services.3-5 years experience working in a IT Service desk Change Management roleKnowledge of Video conferencing experience and/or accreditations preferable but not necessary
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-5


Business/Systems Analysis | Configuration/Release Mgmt | Internet/E-commerce | System Administration
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