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Change Request Administrator

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ResponsibilitiesAs member of the Change Advisory Board (CAB), the Change Request Administrator will be responsible for administrative duties which tracks and reviews any request for software/firmware and infrastructure change activity. This individual would be responsible for understanding the CAB process and working with the supervisor to ensure that this process is communicated and followed within the Engineering organization.Track and monitor all submitted change requests to ensure adherence to CAB. This is a 24x7 and will require attention for Emergency RFC or P0 (business impacting) situationVerify, enter, and update information into tracking system (Change Request System)Coordinate with various groups in Engineering to ensure correct up-to-date information and impact of changes properly communicate.Generate and review reports.Follow up on delinquent milestones and tasks.Perform various administrative tasks during meetings.Assist Engineers with any notification with regards to approved changes and other support needed.Apply a structured methodology and lead change management activitiesIdentify, analyze, prepare risk mitigation tacticsIdentify and manage anticipated resistance Requirements3 to 5 years of experience in the computer or software development industry. Some high -level understanding of software development and or/software test/quality assurance is helpful.A solid understanding of how people go through a change and the change process. IT Change Management experience is a plus. Experience and knowledge of change management principles, methodologies and toolsExceptional communication skills both written and verbalExcellent active listening skillsAbility to clearly articulate messages to a variety of audiencesAbility to establish and maintain strong relationships.Flexible and adaptable; able to work in ambiguous situationsAble to work effectively at all levels in an organizationHigh-level understanding of network and server administration.Acute business acumen and understanding of organizational issues and challenges
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Quality Assurance/Testing | Software Engineer
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