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Church & Dwight - Agile PLM Techno-Functional

Secunderabad, Telangana
Job Code:
  • IT
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Agile PLM 9.3.3 (eBiz)Candidate should have minimum of 5+ yrs of relevant Techno-Functional OR Functional experience in Agile 9.3.3 - Product Configurator, Auto View, Agile File Manager and PLM DataMart Implementation / Support projects.Strong Techno-Functional OR Functional skillsin the following Agile 9.3.3 - Product Configurator, Auto View, Agile File Manager and PLM DataMart.Should have end to end knowledge of Agile 9.3.3 Applications - Product Configurator, Auto View, Agile File Manager and PLM DataMart.Should have at least 2 to 3 end to end implementation experience from Design to Delivery. Better if have experience in two different style of Agile 9.3.3 PLM (eBiz) implementation experience, Service Provider Side and Manufacturer Side.Providing solutions and design options for various critical business requirements.Debugging/troubleshooting critical configuration issues e.g. Planning problems, commitment allocation, Itinerary issues.Analyzing feasibility and impact of various Enhancements/Change Requests (CRs) on existing requirements, before implementing the same in the solution.Configuring and Demonstrating key end-end business scenariosMentoring and training team members on Agile 9.3.3 PLMApplication features and functionalitiesPreparing Root-Cause Analysis (RCA) for any critical /repetitive business issues/concerns reported by the client so as to provide a permanent resolution to such issues.Ability to resolve complex business issues independentlyGood Client facing skills, excellent communication, presentation and design documentation skillsWilling to Travel to client sites.The candidate should be willing to relocate to Bangalore OR Hyderabad.The candidate should be willing to work in Shifts including Nightshifts on a rotational basis. Our shift timings are 6.30 AM to 3 PM, 2.30 PM to 11 PM, 6.30 PM to 3 AM and 10.30 PM to 6.30 AM. The candidate will be working in one these shift timings on a rotation basis.Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-9


Application Programming | Configuration/Release Mgmt | Software Engineer
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