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CIB - Transaction Processing Spec - Team Leader

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

The primary responsibility of this position is to support the day to day Operations for the WHEM Manual Payments Team. The candidate will report to a Team Leader. The role involves processing of manual payments based on instructions from clientsEnsure transactions are processed in accordance with documented procedures on QMS and the Global Funds Transfer Policy. Perform call back confirmation in an outgoing telephone line to a person authorised to confirm funds transfer requests or to amend instructions per the customers fund transfer agreement and/or supporting setup documentation/ forms. Perform call back verification using NICE recording or live listening for manual instructions that require dual listening. Verify and refer signatures outstanding in the Signature Verification queue due to tolerance, signing limitation issues, GTI or Cash account not linked to the mandate in Autosig and mandate locked in Autosig. Investigate on items sent to the Pending Queue that are not yet set up on Image Central s Static Data Table. Handle any queries in the Trash Queue by investigating thoroughly and referring to the correct Client Service Officer. Reply back to emails in the mailbox working on a 1 hour turnaround time. Performs daily checks (against the currency cut-off list) and queue management making sure that the SLA of two hours is met. Pick-up incoming phone calls and be able to direct them to the correct department/contact Know the team business continuity plan as well as Point of Escalations on QMS Complete all mandatory training courses before the set due date as well as the training required quarterly Maintains open communication lines with colleagues in immediate and other teams, as well as other locations Completion of SOD/EOD task and file. Ability to work with minimum supervision and act on own initiative Ability to maintain quality during time of increased pressure and within cut-off/deadline-based constraints Risk-focused mindset with strong escalation skills and attention to detail Ability to work as part of a team and contribute towards overall Multi Currency Account Services / Treasury Services goals Strong communication skills (both written and oral), client relationship and communication skills
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Finance/Budgeting | Financial Analysis | Investment Banking
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