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CIB - Transaction Processing Specilaist - Operations Analyst

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Ensure transactions are processed in accordance with documented procedures on QMS and the Global Funds Transfer Policy.Perform call back confirmation in an outgoing telephone line to a person authorised to confirm funds transfer requests or to amend instructions per the customer s fund transfer agreement and/or supporting setup documentation/ forms.Perform call back verification using NICE recording or live listening for manual instructions that require dual listening.Verify and refer signatures outstanding in the Signature Verification queue due to tolerance, signing limitation issues, GTI or Cash account not linked to the mandate in Autosig and mandate locked in Autosig.Investigate on items sent to the Pending Queue that are not yet set up on Image Central s Static Data Table.Handle any queries in the Trash Queue by investigating thoroughly and referring to the correct Client Service Officer.Reply back to emails in the mailbox working on a 1 hour turnaround time.Performs daily checks (against the currency cut-off list) and queue management making sure that the SLA of two hours is met.Pick-up incoming phone calls and be able to direct them to the correct department/contactKnow the team business continuity plan as well as Point of Escalations on QMSComplete all mandatory training courses before the set due date as well as the training required quarterlyMaintains open communication lines with colleagues in immediate and other teams, as well as other locationsCompletion of SOD/EOD task and file.Ability to work with minimum supervision and act on own initiativeAbility to maintain quality during time of increased pressure and within cut-off/deadline-based constraintsRisk-focused mindset with strong escalation skills and attention to detailAbility to work as part of a team and contribute towards overall Multi Currency Account Services / Treasury Services goalsStrong communication skills (both written and oral), client relationship and communication skillsStrong, client-focused mindsetStrong problem solving and decision-making skillsThe team operates on a 7am- 10pm GMT basis - each individual case will be considered by its own merits but as a baseline it is expected that flexibility on an ongoing basis within these timeframes is requiredPrevious banking experience within an operational environment exposed to different payment systemsPrevious Call Centre Experience
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Voice Process - Both BPO Type
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