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Client Relationship Manager For International BPO- Pitampura

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Designation Client Relationship Manager For International BPO!Share Resumes at nehajhrconsultant@gmail.comIndustry BPOProcess - International (Mortgage / Real Estate / Investment Sector)Job LocationPitampura (West Delhi)Reports to VP - OperationsJob purpose Responsible for proactively developing business relationships and securing additional business opportunities from both new and existing clients in mortgage, real estate and investment industry. Key ResponsibilityBuilding and maintaining relationships with clients and key personnel within in Clients CompanyConducting business reviews to ensure clients are satisfied with their servicesApprising the production team of opportunities for further sales within key clients.Letting customers know about other services the company offers. Maintaining continuous communication with clients to build relationships with existing accounts.Achieving client relationship targets and KPIs as set by the Head of Operations.Working closely with Account Managers and Production Team.Escalating and resolving areas of concern as raised by clients.Carrying out client satisfaction surveys and reviews.Monitoring company performance against service level agreements and flagging potential issues.Updating the team about changes within clients.Liaising with internal departments to ensure client needs are fulfilled effectively.Job SpecificationExperience 4 - 7 yrsExpertiseExtensive experience of working in Sales/ Client Relationship/ Customer Service profile along with technical knowledge relevant to the industry.Essentials Excellent communication, interpersonal and leadership skillsProficient in Advanced excel and report preparationCompensation & BenefitsRemuneration 4.80 Lpa -7.20 Lpa5 days working (Saturday/ SundayFixed off)Free pick up & Drop facility from the respective hiring zonesFree mealExcellent work environmentInterested Candidates Contact - 9810800875 Neha or Email CV at nehajhrconsultant@gmail.comSharda Consultancy Services
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-7


Real Estate Sales | Technical Sales | Telesales
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