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Client Success Specialist II

Bengaluru, KA
Job Code:
  • IT
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Job Details

Serve as the primary point of contact for customer post saleAssume responsibility for Public Cloud adoption and issues escalationConduct Quarterly business reviews with clientsServe as the customers advocate and provide feedback to product management and development organizationsIdentify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment.Responsibility to on-board seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technologyPartner with internal Oracle stakeholders to align account activities with the customer's business case and strategy.Prepare and educate customers on new features and releases.Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs.Performing rapid assessments of clients internal technology landscape and targeting use cases and deployment targets for Public Cloud technology.Evangelize and expanded the footprint of seeded markets in the public cloud platformDevelopment of reference accountsDriving high customer SatisfactionOperate and key conduit for knowledge transfer to install base.Working with sales organizations to properly promote and engage the Customer Success Management resources. Detailed Description and Job RequirementsDrive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.Work with a higher volume of smaller, less complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 3 to 5 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Channel Sales | Client Servicing | Corporate Sales | Relationship/Account Servicing
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