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Client Success Specialist III

Gurgaon, HR
Job Code:
  • IT
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Job Details

As part of the Customer Success team, the Customer Success Manager forges a trusted advisor relationship with assigned accounts in Oracle Cloud environment. This role is committed to ensuring that customers move positively through the customer lifecycle and that they receive the support they need to achieve their business objectives. This is a key, customer-facing role within Customer Success and requires a dedicated professional with an exceptional ability to manage customer relationships.The primary responsibilities of this role include Onboarding customers to Oracle Cloud products and establishing customer relationships Welcoming all new customers and educating them on Oracle Cloud product resources Communicating the Oracle Cloud product vision and product roadmap Guiding customer success through a thorough understanding of customers maturity, business priorities, and success metrics Leading account planning processes Managing account remediation Preparing for account reviews and Quarterly Business Reviews Managing upsell and cross-sell opportunities Driving expansion opportunities Delivering best practice guidance Writing renewal plans and leading the renewal strategy Advocating for product enhancements on behalf of customersQualifications Skilled at relationship management Excellent speaking and presentation skills Strong time management skills Strong strategic and analytical thinking skills Experience working with cross-functional, enterprise-wide teams and collaborating on win-win solutions Demonstrated resourcefulness, motivation, and initiative Extremely high energy and stamina to perform consistently and at a high level in a very demanding environment Detailed Description and Job RequirementsDrive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 7-10


Application Programming | ERP/CRM | Quality Assurance/Testing | System Administration
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