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Client Support Analyst I, Expense

Bengaluru, KA
Job Code:
  • IT
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Job Details

Respond to inquiries or issues regarding product functionality; research to fully diagnose or understand the issue or request then define solutions and respond within established timelines. When appropriate provide consultative guidance to customers, Support Case Managers or other internal team members towards the resolution to their service issue. Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve Effectively manage expectations that are set with customers and Case Managers. Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions Provide updates within SLA guidelines, on active issues to gain additional information or to advise of status Interface with other Concur departments as necessary to resolve customer issues Maintain working knowledge of Concur products including new releases and new products. Be aware of, and comply with all corporate policies Education, Experience & Training required Four or more years of experience troubleshooting software or hardware issues Four or more years in Technical Support role interfacing with customers Familiarity with business processes related to expense management Ability to pass a background check
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


Administration | Event Planning | Facilities management | Office Management & Coordination
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