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Cloud Operations Manager

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Responsible for delivering IT services to multiple enterprise customersResponsible for delivering as per SOWResponsible for meeting the SLAs committed to the customersHelping customers in meeting their objectivesProviding technical inputs to customersConducting service reviews with customersResponsible for metrics and reporting to customers and Sr. ManagementIdentifying automation activitiesExploring the growth opportunitiesResponsible for customer satisfaction and meeting the customer expectations.Implement processes and methodologies for delivering the services efficiently and maintaining the productivity.Responsible for planning, recruitment and managing the team to deliver the customer commitments.Provide visibility of the services rendered to the customer which may involve travel to meet the customer in person.Understanding of the customers special requirements and planning for meeting them on need basis.Provide leadership to a team of IT professionals.Managing customer escalations.Develop and maintain a service culture and implement measures to achieve improve service performance.Expected to manage NOC shift (including night shifts)Expected to be part of P1 & P2/Outage calls for a clientRequirementsExperience in Remote Infrastructure ManagementExperience with managing Cloud and hybrid topologiesUnderstanding of technologies in IT Service Delivery (Servers, Networking, Storage, Virtualization, Cloud. Etc)Experience in interacting with the customers in the USExperience in processes, methodologies, and delivery management to meet the SLAsExperience in engaging with customers and communicating with the executive staff (VP, CEO, Directors)10+ years in IT ManagementUnderstanding of ITIL processesExperience in Monitoring ToolsExperience in Managing Single / Multiple Projects
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 15-20


Application Programming | Database Administration (DBA) | Network Administration | Software Engineer
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