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Cloud Support COE

Bengaluru, KA
Job Code:
  • IT
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Job Details

We are seeking talented and motivated individuals to assume the role of Cloud Support Engineer. As a member of the Cloud Support Centre of Excellence team, you will have the opportunity to get involved with cutting edge technology in the Cloud Computing, Identity, and Access business. You will be closely working with customers who are using these capabilities as well as with the development team developing these capabilities. Do you have the right blend of skills, education, experience, and attitude to fill this exciting and challenging position?The successful candidate will have experience as a system integrator working closely with software development, quality assurance, product management teams in deploying and managing the life cycle of cloud services. They will work with minimal supervision and oversight in a distributed team. A willingness to answer questions, excellent troubleshooting skills, and the ability to focus on problem resolution until completion are required. Ideal candidates will have also worked in an entrepreneurial environment and will be known for their ability to help the team work towards solutions.Roles and responsibilitiesA customer-facing role to deploy, manage cloud services as well as assist to resolve queries and provide high-availability of these services. Analyze performance, understand the environment to diagnose and troubleshoot cloud servicesAbility to interact with customers, vendors, partners, and development teams Ability to solve problems quickly and completely with minimal oversight from supervisor Utilizes both written verbal communication to help our customers resolve their technical issues. Ability to multi-task and stay organized in a dynamic work environment Possess a positive attitude Ability to work with global team and thrive in a fast-paced environment to learn rapidlyThe position will require to work in day/night shifts Research on customer issues, enter and track defects, partner with development team to help reproduce complex issues, drive towards closure. Write tools/script to help the team troubleshoot and provide high availabilityWrite technical articles, how-to videos, and other technical articles for the customer community New and exciting challenges on the job while you learn and use cutting edge technologies & productsBased on your experience act as customer advocate to provide feedback to internal teams in order to improve product capabilities as well as new understand product initiatives Work with leadership on strategic initiatives & process enhancements to improve our customers support experienceCoach/mentor new hires, deliver trainings, participate in recruiting right talent Ability to think outside the box , apply advanced troubleshooting techniques to provide unique solutions to our customers Has the ability to challenge how things are usually doneInclined towards innovation and stays plugged into emerging technologies/industry trends
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-6


Quality Assurance/Testing | Software Engineer
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