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Communications Specialist

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

Communication and Operations SupportLead Communications on Corporate Travel programmes and initiatives such as Global Travel Agency Programme, Local Travel Agency Programme, BOOKit, Agency Service Centre Consolidation/Optimisation, Fountain Incident Management, Global rail booking process, Documentation of own accommodation etc.Coordinate the translations of publications, manuals, and communications with Creative Services and Translation Services. - Create and deliver relevant communication content using channels such as websites, newsletters, presentations, webcasts, surveys and internal social network (Yammer) to support effective change management plans for a variety of internal audiences.Create manuals/instructions for various change management undertakings relating to IT, travel agency, and/or Corporate Travel process alterations.Monitor industry news and disseminate it to the Corporate Travel Team or to travellers and stakeholders if relevant.Maintain and continuously improve the global Corporate Travel website including content, navigation and layout by creating, altering, and publishing content as required by various Corporate Travel team members and business requirements, or recommended by traveller feedback and coordinate the contributions of various internal and external SMEs to ensure standard information covering HSSE, Travel Alerts etc.Check all links utilised on the Corproate Travel website on a monthly basis to ensure there are no broken hyperlinks or that out of date information is linked.Perform content management on Country Travel Briefs on WIKI including validation of any updates with SMEs in Corporate Security, Shell Health and localFacilities Management teams.Maintain the travel disruptions information on the website ensuring that it complies with Shell Group Business Principles. Respond to any escalated information needs from 60,000 active travellers such as the resolution of travel booking issues as escalated by customers and/or suppliers by obtaining relevant information, involving specialist support, or further escalate.Create Frequently Asked Questions based on such issues and update the information on the website.Manage the Corporate Travel Mailbox (up to emails per day).Revise and restructure communication via CWT Portal and Online booking tool. Own the content. Continuously check on pop-ups and own necessary changes.Align, revise and revalidate office locations in HARP and BOOKit directory.Manage the SharePoint site for Corporate Travel, design look and feel of subsites. Provide team with updates, instructions and best practices.Administer team invoices. Building the communityFirst point of call with Travel Arrangers (and travellers) in feedback to Corporate Travel.Monitor the questions through the Corporate Travel mailbox ensuring that the Corporate Travel LT is aware of key topics that are of interest to travellers and travel arrangers.Monitor Travel performance through structured performance assessments that enables RDS to drive for better business outcomes.Support jointly owned Travel metrics & score cards (dashboards, linked to business performance outcomes).Support Corporate Travel and RE to deliver on their commitments to the Group.Drive the Travel knowledge management agenda in RE (acquire, retain and transfer).Act as IT Change Manager focal point for Corporate Travel, assessing and communicating any changes that may affect how Corporate Travel uses IT in their day-to-day activities.Build strong, effective working relationships with key stakeholders in Shell and with the Group Travel Agency. Job SpecificSupport all RDS Travel activities.Support RE Vision 2020 Corporate Travel journey, flag issues on time with senior management and help to work on solutions to unblock initiatives where needed.Pro-actively work to identify waste reduction activities and other Travel Improvement programmes and projects.RequirementsUniversity/bachelor s degree, preferably in communications-related subjects.7 years of working experience, preferably in a communications environmentWeb publishing skills and experience with Shells web management tools such as Quick and Easy, MyNews, SharePoint.Recent experience with Sharepoint including the ability to own and maintain sites.Computer skills for web design such as Adobe Photoshop.Technical knowledge of how the travel industry functions and awareness of the reputational and commercial risks associated with underperformance of tools and agencies.Stakeholder management skills with significant multicultural experience.Fluency in English both written and verbal.Strong deal making, clarity and understanding how to extract value from business models, and empowering our people to deliver the value through seamless execution and performance.Uncompromising on Safety, Ethics and Compliance
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-10


Facilities management
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