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Community Engagement - Analyst

Bengaluru, KA
Job Code:
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Job Details

The ideal candidate is someone who thrives in a hyper-growth, fast paced environment and has a passion for our community. They embody the values of Headout publicly, carrying the brand with them and inspiring love and loyalty in our users. If you think you can bring an entirely new approach to the community experience, were looking for you.Be the first point of contact of our customers and provide a revolutionary support experienceManage all user interactions through phone, chat, text, email and social mediaBe a buddy to our community and help them create amazing experiencesBe empathetic and help our user base feel comfortableInspire our growing user base to share the Headout experienceResolve and redress issues our community might have with their Headout experience.Understand major customer pain points and work with internal teams to bring out effective solutions for the sameYou re a perfect fit if you haveExcellent verbal communicationStellar written communication skillsAbility to form meaningful relationships, even through small insignificant interactionsAbility to multi-task, yet remain calm under pressureNinja like research skills and creative problem solving capabilitiesVast reserves of empathy, patience and humourExcellent time management and prioritization skillsData driven approach to decision making
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Technical Process | Voice Process - Both BPO Type
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