Sign In
 [New User? Sign Up]
Mobile Version

Configuration & Asset Operations Integration Lead-ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Team management including staff performance, growth, resource allocation and prioritizationEnsure day-to-day support operations is delivered to IT business stakeholders. This includes liaising with operations groups from our Infrastructure and Application Providers, other support groups such as tooling, service managers, IT business users, ensuring our delivery meets stakeholder expectations as per agreed SLAsEnsure review queues and functional mailboxes are monitored in order to process the request, ensuring all required data is filled and complies to the process requirements and IRM controlsEnsure agreed SLA, OLAs, Critical Service Level Agreements are met and are continuously improvedEnsure KPIs and other measurable data are analyzed for trends/patterns to propose potential changes to ways of working in operations, process and tool elements to help improve business KPI attainment.Ensure that operate is a strong influencer and participant in various process and service management tooling projects as required, to help ensure the changes being developed support improved business outcomes.Ensure strong working relationships are established with Operational teams, and other key IT support personnel in the organization to understand their needs in managing landscape informationEnsure strong working relationships are established with people in other process domains as necessary to coordinate changes for maximum stakeholder benefit.Be an advocate/promoter of Configuration Management principles and procedures with various stakeholders as required.Accountable for the annual controls sign-off process, by monitoring our detective and preventative controls, verifying stakeholders are complying with these, and suggesting improvements as may be necessary to ensure compliance.Ensure process optimization techniques (including LEAN) are utilized to recommend work procedure changes and efficiencies as necessary to deliver optimal process efficiency for our stakeholders.Ensure operate team provides input for Process Maintenance and Compliance for design improvements to the configuration management processBe a primary driver of continuous enterprise improvements/maturity in the configuration management domain with the suppliers, business and the Services delivery organization.Ensure participation of the operate team in tooling and process projects to ensure implementation have minimal impact on operational embedding.Dimensions and Special ChallengesA very visible, enterprise wide role. The opportunity to work with people from all parts of the Shell businesses, with multiple suppliers, Risk and Controls Department, and gain insight into the challenges faced by a variety of lines of businesses within Shell.Support for all Configuration Management data processes (and influence over tooling).Shell has a volume of over 2.4 million Configuration Items (CIs)Working in a Virtual team across multiple time zones may require availability during early morning and/or late evening hours. Managing time and work-life balance is critical.There will be conflicting priorities that will need to be carefully managedCollaboration with multiple, cross discipline, cross organizational stakeholdersGaining the trust of virtual stakeholdersDelivering through others with no direct reportsWorking very closely with our ISP suppliers in order to provide a seamless E2E configuration management serviceRequirementsQualifications and SkillsMandatoryAt minimum 10 years of IT experienceAt minimum 5 years of experience in supporting Configuration Management operations and process embeddingAt minimum 2 year experience in applications support and support processes, specifically ITIL eg Change, Request and Catalogue, Incident and Situation ManagementITIL Foundation certificationStrong team management and leadership skills including ensuring shared goals are met, driving for excellence, prioritization, negotiation and influencing skillsExperience in working with tools such as Service Manager, Asset Manager, Federated Configuration ManagementStrong stakeholder, interpersonal relationship, and negotiation skillsProven ability to deliver results in a matrix organization driving delivery excellence through influence and team workingAbility to operate in a virtual cross cultural organizationStrong interpersonal and communication skillsAbility to deal with conflict and ambiguity effectivelySelf-starter with Good analysis and problem solving skillsExperience with presenting ideas to stakeholders, and influencing people without formal authorityMust be able to work independently across different organizational boundaries globallyExperience and comfort with working in dynamic situations that adjust and change in prioritiesOpen to working during 830 am to 530 pm - Regular Shift
Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Configuration/Release Mgmt
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News