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CornerStone Product Specialist

Bengaluru, KA
Job Code:
  • Engineering & Construction
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Job Details

Key Deliverables/ResponsibilitiesManage Backlog and Roadmap items for CornerStone onDemand Product.Work collaboratively with CornerStone business process leads to drive change.Be a trusted advisor on future Product and business strategies and developments.Configure Products in collaboration with the Product Managers and SpecialistsWork with Global Services to equip them for 1st and some 2nd level support, and to ensure seamless handover of higher levels of supportKeep customers informed on status and progress of incidents and requestsAct as a central point of contact for Atkins users reporting Product incidentsRecord all incidents within the work management systemAccess and categorise incidents according to urgency and impact model in collaboration with Product managers and specialistsProactively recommend Product improvementsEnsure fixes are fed back to Global Services and incorporated into their knowledgebaseAchieve team and individual targets (SLAs and KPIs)RequirementsExcellent functional knowledge of Cornerstone OnDemand solution, including Performance, Learning, Succession Management and ReportingExcellent customer service skills (Strong business focus and stakeholder engagement skills)Strong analytical skills with a precise problem solving approach to workExperience of working in a high pressure environmentExcellent communication skills (both face to face and telephone based)Solid written and verbal communications skills (including report writingAbility to build relationships and communicate at all levelsExceptional customer focusAbility to build and maintain efficient working relationships in a team based environmentProven ability to deliver continual service improvementAbility to share technical knowledge and support colleaguesOrganised with meticulous attention to detailProfessional and target drivenAutonomous with an ability to make decisionsExperience of working to and exceeding targets (SLAs and KPIs)Approachable
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Engineering | Product Development
Applying for this job will take you to an external site


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