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CPS Writing Coach

Gurgaon, HR
Job Code:
  • IT
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Job Details

ResponsibilitiesTraining and CoachingAssess and monitor the writing and grammar training needs of staff, evaluating staff on initial meeting and analyzing their progress across subsequent meetings. Work with each participant to create a coaching plan. Provide clear, effective, timely responses to in-the-moment inquiries.Research, create, and facilitate the appropriate training for staff via monthly classroom sessions and ongoing 1-1 coaching sessions. Lead training on editing, self-proofing, and writing in CEB voice.Provide overall guidance on quality of writing, ensuring messages are concise and cogent. Analyze training needs across staff and at individual levels to identify gaps between current and desired performance.Understand, coach, and create training for writing in CEB voice for specific styles, such as marketing, web, mobile, and other styles as trends demand.Gracefully yet pointedly deliver writing feedback to all levels of research staff, helping them noticeably improve their writing quality.Perform expert rewrites. Act as ultimate staff resource on style, writing, grammar, punctuation, composition, and editing questions. Understand the founding principles of writing for a business audience and teach them to others.Research, create, and deploy the most effective writing checklists, takeaways, and guidelines to improve writing quality and knowledge. Maintain a database for easy staff access.Project Management and AnalysisDevelop and maintain practice and overall reports each month that highlight areas for improvement,average session scores, participation, and score breakdowns by error type.Meet monthly with practice leads to discuss the respective practice s writing challenges and suggest next steps. Partner with practice leads and L&D lead to devise strategies for staff participation and optimum learning.Able to work with limited supervision to lead, guide, and coordinate others across the India office.Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with clients.Negotiate with clients on timelines and project task specifications.Assess program usage and strategize how to increase participation if necessary. Create and deploy communication strategy (in-person meetings, e-mails, office townhall, etc.) to boost staff understanding of best ways to take advantage of coaching.Participate in the ongoing review and evaluation of the writing center.Track sessions and survey responses through Pathfinder and other related duties. Candidate AttributesDemonstrated expert written and verbal English and communication skills, including rewriting, composition, grammar, vocabulary, editing, spelling, and punctuationPassion for supporting and assisting writers at all levels (proficient to expert) of writing proficiencyAbility to communicate effectively on an individual and organizational levelExcellent client relationship and interpersonal skillsWillingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of serviceSense of curiosity about potential improvements and big-picture plans for the writing centerPositive, solution-oriented approach to problemsAbility to proactively identify inflexible or shifting deadlines and provide solutions under pressureSelf-motivated and confident with an ability to take initiativeConversant with delivery models and modes of training most effective for writing coachingStrong work ethic; excellent time management and multi-tasking abilitiesExcellent MS Office and computer skillsQualifications Education/Experience RequirementsMasters degree in English, Communications, or a related field strongly preferredBachelor s degree in English, Communications, or a related field requiredIf bachelors degree, minimum 2 years internal CEB experience editing and coaching writing requiredExperience in coaching writers in a fast-paced, complex environmentExperience in web writing and writing marketing collateralProject and expectation management experience
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


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