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CSIL - Treasury & Trade Solutions (TTS) Operations

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Deliver prompt and professional solutions to our customer inquiries via phone, mail, fax or emailCommunication discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basisMaintain regular proactive calls with managed clients across the Corporate, CCG and GCG portfolios for India Trade OperationMaintain day-to-day control and measurement of processing performed by Trade Service Center in relation to the end-to-end processing of transactions for managed clients across the Corporate and FI portfoliosRoot cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancementsQuarterly client service reviews for trade services with focus on individual client scorecardsFocus on reducing repeat discrepancies provided in client documentation by educating the client providing analytics to clients to demonstrate the benefits of STPManage day-to-day senior client contact and handling of client issues with proactive follow-up with the respective Operations, Sales, Product Management teamsWork with product and sales teams to address and resolve customer issues efficiently QualificationsExcellent written and verbal communication skillsAbility to prioritize and organize own workloadExcellent customer service skillsAssertive and strong teamwork/interpersonalMultitasking is a must requirementProficiency with Excel, Word and other MS Office applicationsBachelor's degree with 6-8 years of experience in India Trade Operations/Services or post graduate degree (preferably in Finance) with 1-2 years of experience in India Trade Operations/Services
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-8


Portfolio/Fund Mgmt | Trading
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