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Customer Care Manager,Customer Service Manager

Job Code:
400,000 To 600,000 Monthly
  • Arts & Entertainment
  • Banking & Finance
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Job Details

Providing help and advice to customers using companies products or services ensuring a best in class customer experience and providing product and systems expertise to maximize customer valueCommunicating courteously with customers by telephone and emailInvestigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistantsHandling customer complaintsKeeping accurate records of discussions or correspondence with customersAnalyzing statistics or other data to determine the level of customer service your organization is providingProducing written information for customers, often involving use of products packages/software/ appPerson must be a team player with problem solving and customer handling skillsWriting reports analyzing the customer service that Company providesDeveloping feedback or complaints procedures for customers to useImproving customer service procedures, policies and Standards for customer care departmentLeading or supervising a team of customer service staffLearning about Companies products and services and keeping up to date with changesKeeping ahead of developments in customer service by reading relevant journals, going to meetings and attending coursesSupports product development, sales and marketing as requestedComplaints tracking and pending complaints reportsComplaints resolution compliance as per systemTraining staff to deliver a high standard of customer serviceLeading or supervising a team of customer service staffExcellent customer service skillsExcellent verbal and written communication skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10


Other Customer Service
Applying for this job will take you to an external site


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