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Customer Experience Specialist


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
17-11-2016
Job Code:
58311316
Categories:
  • IT
  • Retail & Wholesale
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Job Details

Taking feedbacks for Franchise from various customersConnecting with customers who have given us a low rating through phone and emails.Escalating issues on behalf of customers.Understanding the customer grievances and providing appropriate resolution.Speaking with Franchise to get the escalations resolved in a timely manner.Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.Providing appropriate feedbacks to Franchise and ensuring documentation of all feedbacks.Handling escalations within a stipulated timeline.Following up with customers as and when required.Documenting all information according to standard operating proceduresEnsuring that all written communication is carried out as per the customer care procedures.Employees must be willing to work at the times required by call center managers, and some positions include evenings, weekends and public holidays
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6

Requirements

Any Process - Both BPO Type
Applying for this job will take you to an external site

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