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Customer Service Associate

Gurgaon, HR
Job Code:
100,000 To 300,000 Monthly
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Customer Service Associate ( Voice/Non-Voice)Job Description - Inbound Customer Service / Upselling. Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.Roles & Responsibilities - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Support customers across Telecommunication, Financial Services & Healthcare vertical. Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile- Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply. BE/Btech freshers are not eligible. Excellent verbal and written communication skills. Flexible with 24/7 Environment. Salary up to 26,000 take home & attractive Incentives amount. Additional Benefits- Two way A/C cabs. (Convergys was awarded for best in industry transport service). Medical insurance worth 1 lakhs. Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs Gratuity Education Assistance plan Annual entitlement of up to INR 24,000. Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location-( Supriya-7838821086, Sanya-9654819042) Email in to Convergys Recruitment Center Address Convergys Recruitment Center, Unitech Cyber Park, Ground Floor, near to HDFC Bank Tower-A, Sector 39, Gurgaon 122002, Near Huda City Metro Station.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 0-3


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