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CUSTOMER SERVICE ASSOCIATE V


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
14-11-2016
Job Code:
58285284
Categories:
  • Manufacturing & Production
Applying for this job will take you to an external site
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Job Details

Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer on pending changes to MOQs, Lead Time, Price Agreement expiry and visits as requiredManage Service Delivery Process / Execution Ensure daily review of order backlog , open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Weekly quote follow up, credit status monitoring and awareness of status on open quality issuesManage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3

Requirements

Administration | Event Planning
Applying for this job will take you to an external site

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