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Customer Service Coordinator

Mumbai, MH
Job Code:
  • Manufacturing & Production
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Job Details

Operational assistance to the Manager of Customer Service and Sales Team? Organisation and control of service contracts? Handling of service requests.? Arranging of service attendances? Coordinate training for Customer Service staff with Manager of Customer Service? Coordination of local spare parts stock in co-ordination with Manager of CustomerService? Improve customer relationship in co-ordination with Manager of Customer Service? Chase customers for payments in co-ordination with Manager of Customer Service? Assure technical support to customers, engineers, the service stations and thesales department? Pro-active approach of services and customers support? Issuing and checking of stage invoices? Planning of engineer pool? Preparation of project specific documentation such as method statements, riskanalyses etc.? Monitoring of debtors accounts and active collection of outstanding invoicestogether with accounts department.? Journal duty at weekends and bank holidays? Checking and follow up of work reports? Checking and signing of hour reports? Filing of project or work specific correspondence like certificates, data, protocols,paperwork, measuring protocols, MDE Data, MOM?s, emails, etc.? Support of commissioning jobs in the area of the service station? Assist Manager of Customer Service with HR Planning? Working according to rules with internal softwareCompetences ? Signing according to signature regulations? Responsible for local spare parts stock? Disposition of engineers? Calculation and generating of work offers? Generating and editing of service orders
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-7


Client Servicing | Corporate Sales | Engineering/Manufacturing | Relationship/Account Servicing
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