Sign In
 [New User? Sign Up]
Mobile Version

Customer Service Manager

Manpower Middle East LLC

Manpower Middle East LLC
Up to 18,000
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Our client is currently recruiting for a Arabic Speaking Customer Service Manager . You will be reporting directly to the Managing Director and primarily responsible for reviewing all the contracts both in Arabic and English also negotiation with dealerssuppliers and processing of orders in a timely mannerMain Duties and Accountabilities Ensuring that all customer orders are registered and confirmed within agreed time framesFollow up on customer orders ensuring these are delivered according to our promises to customersEnsure that all required export documents are issued Develop customer service procedures ensuring smooth handling of customer orders and customer satisfactionCo-ordinating drop shipments from overseas suppliersClosely working together with distribution making sure shipments are packed according to customer requirementsDelivering inputs to ERP system ensuring seamless flow in customer serviceUpdating customer pricelists in ERP systemEnsuring ERP is always kept up to date with all customer dataPreference will be given to candidates from manufacturing backgroundAny other duties required to assist in supporting the achievement of Company objectives


Education Qualifications EssentialMinimum 5 years' experience with customer service functionsExperience in working with ERP systemsExtensive experience in working with Microsoft Office software'sAbility to handle customers with a smile via both verbal and written communicationExperience of working across different markets and culturesDesirableInternational outlook with exposure to working across several marketsExperience of working in a branded businessExperience of working in consumer facing branded businesses either in FMCG or Consumer DurablesGeneric competencies Fluent in EnglishBasic knowledge of Middle East culturesTeamworkCustomer FocusProblem SolvingContinuous ImprovementPlanning and OrganisationAmbitiousDesire to succeed Functional Competencies Must have energy, enthusiasm and commitment and capable of making an impact in the short term. Capable of taking responsibility, showing initiative, creativity and working in a small team. Excellent communication skills and 'can do' attitude. Must be able to persuade, influence and motivate people at all levelsPersonal characteristics Ability to work in a teamPositive and professional attitudeAble to work to tight deadlines and manage numerous priorities Willingness to 'roll up sleeves' and get stuck in
Applying for this job will take you to an external site

About ManpowerGroup

Manpower Group, the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness. With over 60 years of experience, our $19 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. These solutions cover an entire range of talent-driven needs from recruitment and assessment, training and development, and career management, to outsourcing and workforce consulting. ManpowerGroup maintains the world’s largest and industry-leading network of nearly 3,900 offices in over 80 countries and territories, generating a dynamic mix of an unmatched global footprint with valuable insight and local expertise to meet the needs of its 400,000 clients per year, across all industry sectors, small and medium-sized enterprises, local, multinational and global companies. The ManpowerGroup suite of solutions is offered through ManpowerGroup Solutions, Experis, Manpower, and Right Management.

Learn more about how the ManpowerGroup can help you win in the Human Age


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News