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Customer Service Representative 1-Ops


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
13-11-2016
Job Code:
58265410
Categories:
  • IT
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Job Details

Required to interact with partners in AMER (North America and Latin America), APAC and EMEA regions and hence good communication is a MUST.Follow-ups (calls and emails) form an important function in Operations and hence email etiquette and good written communication skills are mandatory.Candidate would be accountable for processes single handedly and should be the point of contact for queries/issues resolution for the same.Candidate need to work on reports and hence good knowledge of MS Excel and word is mandatoryMinimum 2 to 3 years experience in call center Operations, especially back office processingExcellent Written and Spoken communication skillsWilling to work in shifts since the requirement is for a Global supporting teamAbility to multi task and grasp process quicklyExpect flexibility in terms of time and process changes.Positive attitude and good team playerWorking knowledge of MS Word and Excel is mandatory.Bachelors degree with any specialization is mandatory. Detailed Description and Job RequirementsProvides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc. Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3

Requirements

Operations | Voice Process - Both BPO Type
Applying for this job will take you to an external site

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