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Customer Service Representative

Bengaluru, KA
Job Code:
  • IT
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Job Details

Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received viatelephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues includingavailability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel.Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Education and Experience RequiredTypically a Bachelor s degree or equivalent experience and 2-4 years related experience or Masters degree and up to two years experience. 2-4 years related experience in a telephone support position in a service or end-user support environment. 1 year experience in the microcomputer industry. Technical training in hp or other manufacturers product lines.Knowledge and Skills RequiredWorking knowledge of the field of Customer Relations. Demonstrated verbal communication and customer service skills. Intermediate-level knowledge of operating systems software. Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills. Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers warranty responsibility.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-4


Any Process - Both BPO Type
Applying for this job will take you to an external site


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