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Customer Service Representative (RAK and UAQ) - Arabic Female preferred

Emirates Fire and Rescue Company


Date:
29-11-2016
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Customer Service
Emirates Fire and Rescue Company
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Job Details

Scope: We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities:
- Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle complaints, provide appropriate solutions and alternatives within the time limits; - follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers

Requirements

-Native in Arabic language - Good command in English (written and spoken) - MS office proficiency -Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritise, and manage time effectively - College or University Degree

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