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Customer Solutions Engineer


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
08-11-2016
Job Code:
58211339
Categories:
  • IT
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Job Details

Responsible for customizing the KNOVA product to be able to meet customer specific requirement. Responsible for installing and deploying Knova product line on customer s environments Ability to converse with Customers and Aptean staff, understand the requirement, document the requirement and produce Requirement & Technical Design Specifications Ability to work with India and NA based resources to deliver work as per the requirement & technical specifications. Should be able to work in EMEA time zone. Should have a passion for technology and for learning new things. Responsibilities A CS Consultant would work in a project team which could be anywhere between 1 and 5 in and spread across the globe. He/She would be working sometimes under the guidance of experienced consultant and in some cases is expected to guide other team members. He/She is expected to discuss with the Customer and the regional Aptean team and come with a requirements specification followed by a Technical Design Specification He/She should test modules developed by self or by others to ensure that they desired quality standards. He should be able to write test specifications and conduct the test as per the specifications.\ Should be able to customize as per the customer specifications Should be able to install the application software and deploy the customizations on the client site using remote access tools. Need to have a good temperament and should be flexible to be able to work with global teams and tight deadlines and reasonable flexibility in hours. Provide 3rd level incident escalation support to the Technical Support Group for customization/related to Ross product line Commitment to continuous enhancement of technical and functional skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8

Requirements

Customer Support
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