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Customer Success Manager

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  • IT
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Job Details

Job ResponsibilitiesResponsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term businesspartnerships.Increase customer satisfaction by understanding business needs and providing additional PushCrew solutions and resources.Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Act as an escalationpoint to drive problem resolutions in a timely and proactive manner.Identify at-risk renewals and deliver on customer remediation plan.Monitor customer healthto track usage and customer satisfaction.Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, metrics, and provide recommendations.In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.Professional CompetenciesPrior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention.Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.Thrives in a multi-tasking environment and can adjust priorities on-the-fly.Excellent customer relationship management skills.Outstanding communication, understanding and writing skills.Background in program/project management of large program (collection of many projects or customers) in cross-functional, cross-companies is a plus.Understanding of web applications, HTML, JavaScript, and CSS is a plusSkills & ExperienceBachelors degree, Business or Computer Science related.Minimum 3 years of customer facing experience.Excellentorganizational, presentation and communication skills.Organized and reliable self-starter who can work independently.Strong written and verbal skills.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-5


Application Programming | Software Engineer
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