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customer success manager (account manager)

Mumbai, MH
Job Code:
  • Travel
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Job Details

Work with the Account Executive team to develop success plans and ensure a seamless transition from Sales to Client Success.Drive revenue for Uber for Business throughout the post-sales lifecycle increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.Meet or exceed all assigned expansion/upsell/retention revenue targets.Develop strong relationships with key clients, providing support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.Build a Client Success playbook that will be used to scale globally and train our growing team.Communicate effectively and efficiently via phone, email and in-person meetings,What you ll need2-4 years of B2B client success or account management experienceProven track record of client success and consistently exceeding KPIs, revenue targets, and company goalsExcellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needsHave a competitive edge and thrive in a fast-paced team environmentStrong use of insights and confidence around data-driven decision makingAbility to problem solve, adapt, and grow quickly as we build the Client Success organizationExcellent organization, project management and time management skillsStart-up hustlePERKSEmployees receive free and discounted Uber ridesGround floor opportunity with the team; shape the strategic direction of the company.The rare opportunity to change the world such that everyone around you is using the product you built. Were not just another social web app, we re moving real people and assets and reinventing transportation and logistics globally.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-4


Corporate Sales | Relationship/Account Servicing | Technical Sales
Applying for this job will take you to an external site


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