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Customer Success Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

RESPONSIBILITIESYou will be required to be involved in the entire customer lifecycle from on-boarding / pilot through the duration of their subscription period. You will identify right business use cases where whatfix can be applied and work with customers for getting them implemented ensuring measurable results.Provide proper training to improve adoption of our product. Data driven in-approach to identify usage gaps and providing solutions with measurable results.Build value-based relationships with customers ensuring that they remain Whatfix customers. Negotiating and closing renewals with existing customers.Establish deployment goals and success factors and then develop a plan to carry them out successfully. Have a strong business sense to keep looking out for new use cases and solutions using whatfix to create win-win situation with customers.Communicate and brain-storm with product team on customer feedback and help refine product roadmap. Work with marketing team to execute customer surveys, case studies, usability test etc.REQUIREMENTSExperience managing customers both large and small and knowing how and why to manage them differently. Demonstrate true passion for customers and for Customer Success.Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success. Demonstrate experience in account management and customer success, preferably for SaaS products.Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them. Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc).
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


Relationship/Account Servicing
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